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Refund policy

Returns & Exchanges
- Damaged items may be returned within the first 30 days after purchase.
- If available, returned items will be exchanged. If an item is no longer available, a refund will be evaluated depending on the criteria listed here.
- For returns, eligible items must be in the same condition they were when you received them, and in their original packaging.
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- For returns, we require a proof of purchase
- Please do not send return items back to the manufacturer or artist.

Examples of cases that may merit a partial/complete refund include:
-Prints with obvious signs of damage that cannot be replaced by another print from the same edition.
- Damaged CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record.

Examples of cases that do not merit a partial/complete refund include:
- Items with damage, or incomplete items that were damaged/lost after shipping.
- Items returned over 30 days after purchase.

Refund Process
Once we receive and inspect a returned item you will be notified via email of the status of your claim and eventual refund (if applicable).
Before contacting Mussa about a refund, please check your statements periodically to make sure a refund has not yet been received.
Please be patient. Even after a refund is made, it may take some time before it's reflected on your bank/credit-card statement.
If you still don't see your refund, please contact us at sales@mussa.us.

Shipping
To return your product for a refund or exchange, please mail in its original packaging to
Mussa LLC
370 NE 75 Street, Suite 127
Miami FL 33138,
United States

Shipping costs are not refundable, and the cost of re-shipping may be subtracted from the final refund amount.
Please consider using certified/traceable shipping options when returning an item to Mussa.